Digital Information Resources Access and Utilization in Ethiopian Civil Service University Library

Abstract

This study assessed access and utilization of electronic information resources in the Ethiopian Civil Service University Library. Significant investment has been made in digital information resources in the University Library and yet it was not researched whether these electronic information resources are utilized or underutilized. The study aiming at ascertaining this state of affairs. The study employed survey method. The population of the study comprises 5132 postgraduate students. A sample of 400 postgraduate students was selected using simple random sampling techniques. Data were analyzed using descriptive statistics. Based on the findings, the extent of accessibility and utilization of electronic information resources were fraught with a range of problems. Lack of IT (Computer) knowledge, inadequate computers in the library, poor internet connection, and lack of relevant electronic resources in various disciplines were problems encountered by students. Mostly accessed and utilized resources were electronic journals and the majority of students used electronic resources for research work. Lack of guidelines and electronic collection development rules and regulations, inadequate budget, lack of skilled technical staff, and unaware of the existence of electronic resources by students were major challenges. The study recommends improvement in appropriate user education for students, hiring skilled technical staff, availing computer facilities, enhancing Internet connectivity, and subscribing relevant electronic resources.